Frequently Asked Questions

Are there other payment options than PayPal?

Yes, you can use any of the following alternatives:

  • Make a payment to on Skrill.
  • Bitcoins are welcome on 16BzYq6HXPkCYdDaafpQWiaJqmqUfnYmFA
  • Transfer money to our bank account; please contact us for bank details.

The price is always the same, $1 per month, so if you pay for instance the equivalent of $12 your license will be valid for 12 months. For Bitcoin payments, please find the conversion rate on, and send us an email after you made the payment to let us know where to send the license key.

How long does it take to get the license after I have made the payment?

Normally no more than ten minutes. If it should take longer, please take contact, but please check your spam filter first.

How do I install the license key I received by email?

Please follow the guide in the Getting Started documentation.

How do I cancel a recurring payment?

Logon to your PayPal account, then select My Profile > My Money > My preapproved payments. Here you can cancel the recurring payment.

I can't access my Subsonic server from the internet or from my phone.

Please follow the guide in the Getting Started documentation.

Why doesn't Subsonic find media on mapped network disks?

You might have to configure the Subsonic Windows service, please see the Getting Started documentation.

I forgot my Subsonic password. Can it be retrieved?

Yes. Please read this forum post.

I've lost my license key. Can I have it resent?

Yes. Please go here.